Requirements

The software works on IP network infrastructure serving customer service centers. This system needs to support the management and statistics of call frequency, integrating CRM to automatic retrieval and display customer data upon the call. It also needs deploying in a multi-point model easily.


Solutions

  • Log in, log out
  • Account information
  • Change Password
  • Lock screen
  • Dashboard
  • Monitoring
  • Chat
  • PBX
  • Facebook
  • Report the switchboard
  • Administration
  • Quick answer form
  • Email

Benefits

  • Manage multi-channel customer interaction on ONE unified interface
  • Use the service anywhere, anytime
  • Flexibly increase or decrease service scale
  • Set up and operate service quickly
  • High stability, no big burdens on IT
  • Cost savings
  • Easy integration of CRM into Contact Center solutions
  • Outsourcing task that should comply with the law to focus on core practices

Technologies

Screen capture

Today's fierce competition market requires businesses to have a loyal customer network to ensure sustainable development.

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